Publisher, hosting, ownership
The website www.help.lu and its content are the property of Help a.s.b.l. (hereinafter “Help”), whose registered office is located at 44 Boulevard Joseph II, L-1840 Luxembourg, Luxembourg.
Publication is managed by Dominique Hansen, Director of Communications at the Luxembourg Red Cross.
The website was designed and developed by Adoraweb, 8C Rue Collard, L-8414 Steinfort, Luxembourg. Should you notice any issue or malfunction on the site, you are invited to inform Help at: info@help.lu.
The website is hosted in the data centre of the Luxembourg Red Cross.
By continuing to browse this site, users accept these terms without reservation.
Help reserves the right to modify these terms of use at any time. Users are therefore advised to consult the latest version regularly. For any complaint, users may contact the website publisher at: info@help.lu.
Use of the website
Users agree to use the website responsibly and in good faith, without infringing the rights of HELP or its partners, or causing them harm.
In particular, users agree not to damage the reputation of, defame, insult, harass, or threaten Help, its partners, or any third party, and not to use any device, software, or process that may interfere with the proper functioning of the website.
Purpose of the website
The purpose of www.help.lu is:
- To present the services and activities offered by the Help home care and support network and its members.
- To provide contact details and access information for the various services and local branches of the Help network.
- To share information about the network’s services, activities, and areas of interest.
- To collect email addresses in order to inform users about the services and activities offered by the Help network.
Intellectual property
The website and all its content are owned and operated by Help. Texts, photographs, publications, downloadable documents, and all other original materials are protected by copyright.
Help holds the intellectual property rights necessary for their reproduction or representation. Any reproduction, representation, translation, adaptation, or quotation – whether in full or in part, and regardless of the method used – is strictly prohibited without prior written consent from Help.
The website is intended for personal, non-commercial use. Any use of its content beyond this private purpose requires prior written authorisation from Help.
Access to the website
Help strives to ensure the availability of the website. However, it cannot be held liable for temporary unavailability due to maintenance, improvements, or technical issues beyond its control. Help reserves the right to deny access to the website at any time, without prior notice. Processing of Personal Data
Cookies / Analytics services
When you visit www.help.lu, cookies are placed on your device for statistical purposes (Google Analytics).
A “cookie” is a small text file stored by your web browser on your device. It does not allow you to be identified directly but records information about your browsing activity (pages viewed, date of access, etc.).
Google Analytics cookies collect anonymous data, including pages visited, date and time of visits, referring websites, geographical location, and technical information about your device (operating system, browser, screen resolution, etc.).
This information is stored for a period of 18 months.
You may disable cookies at any time by adjusting your browser settings.
Links to other websites
The website may contain links to external websites that may be of interest to you.
HELP cannot be held responsible for the content of these third-party websites accessed via links on this site.
It has no control over their content, and they remain entirely independent.
The presence of such links does not imply any approval or endorsement by HELP of the content or use of these external sites.
Your rights and contact information
You have the right to access your personal data free of charge, as well as the right to rectify, restrict, or delete it. If you have any questions regarding the collection, processing, or use of your personal data, or if you wish to exercise your rights (including withdrawal of consent), please contact us.
Contact
You can reach us by email at info@help.lu or by phone at: Tel: (+352) 26 70 26
Applicable law
Any dispute relating to the website, its consultation, or its use shall be governed by Luxembourg law and fall under the jurisdiction of the Luxembourg courts.
Help a.s.b.l. 44, Boulevard Joseph II L-1840 Luxembourg
Tel.: (+352) 26 70 26