Quality and safety

Ensuring and continuously improving quality lies at the very heart of Help’s institutional culture. We are fully committed to an ongoing process of refinement, striving to meet – and exceed – the expectations and requirements of the people we support. Quality management is essential in fostering a learning organisation, one that listens, adapts, and evolves in response to its clients.

Qualified teams with continuous training

Our teams, made up of skilled and experienced professionals, receive regular training to ensure the highest standards of quality and safety in home care. Their expertise, combined with a deeply human approach, forms the foundation of our work – centred on attentive listening and respect for each individual’s needs

Attentive listening and continuous improvement

We are committed to handling your feedback with the utmost care – whether it concerns compliments, complaints, or incidents – as part of our ongoing effort to improve our services. We have also introduced initiatives aimed at better understanding and responding to your expectations, with a strong focus on managing feedback and identifying areas for improvement.

 How can you share your feedback?

• By phone: call us on 26 70 26
• By email: send your message to dv.qualite@croix-rouge.lu
• By post: Help Asbl, Ethics Committee, 2, rue Nicolas Bové, L-1253 Luxembourg
• Online: via the dedicated submission form available here

Regular evaluations to strengthen quality

We also carry out regular audits and satisfaction surveys to assess our services and gather your suggestions. Processing your feedback remains a priority, and every comment is carefully considered to further enhance the quality of our services.